Privacy Policy
How we collect, use, and protect your information.
Last updated: April 2026
Important notice regarding text messaging data. Surplus Funds Recovery Group LLC ("we," "us," or "our") does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
Introduction
This privacy notice describes how and why we might collect, store, use, and share ("process") your information when you use our services, such as when you visit our website at surplusfundsrecoverygroup.com or engage with us in other related ways, including any sales, marketing, or events.
Reading this privacy policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our services.
Summary of Key Points
Do we process sensitive personal information?
No, we do not process sensitive personal information.
Do we receive information from third parties?
No, we do not receive information from third parties.
How do we process your information?
We process your information to provide, improve, and administer our services, communicate with you, ensure security and fraud prevention, and comply with legal obligations. We only process your information when we have a valid legal reason.
Data Sharing Policy
We value your privacy and:
- Do NOT sell or share your personal information with third parties
- Do NOT share mobile information for marketing or promotional purposes
- Do NOT share SMS opt-in data or consent under any circumstances
Limited sharing may occur only with subcontractors providing support services (e.g., customer service), or if required by law or court order.
1. Information We Collect
Personal information
Name, email address, phone number, physical address, payment information (if applicable), and communication consent records (SMS and email opt-ins).
Non-personal information
IP address, browser type, device information, website usage data, cookies, and tracking technologies.
Customer communication data
Inquiry records, service requests, appointment details, and service history and feedback.
2. How We Use Your Information
We use your information to provide and improve our services, process transactions, communicate with you, maintain records of your preferences and consent, prevent fraud and enhance security, and comply with legal obligations.
Additional uses include responding to inquiries, managing transactions and documentation, sending marketing communications (with consent), and providing relevant service updates.
3. SMS Messaging & Compliance
Text messaging terms
By opting into SMS, you agree to receive messages related to service updates, appointment reminders, and customer support.
Opt-in
Messages are only sent after explicit consent. Consent is recorded with timestamps.
Opt-out
Reply STOP to unsubscribe. Requests are processed within 24 hours.
Help
Reply HELP or contact us at surplusfundsrecoverygroup@gmail.com.
Carrier disclaimer
Standard message and data rates may apply. Carriers are not responsible for delays.
SMS data protection. No mobile data is shared with third parties for marketing. SMS opt-in and consent data is never shared. Strict safeguards are in place to protect this data.
4. Cookies & Tracking
We may use cookies and similar technologies to improve user experience and analyze website performance. You can disable cookies via your browser settings.
5. Data Retention
We retain your information only as long as necessary to provide services and meet legal obligations. Afterward, data is securely deleted or anonymized.
6. Data Security
We use appropriate technical and organizational measures to protect your data. However, no system is 100% secure.
7. Your Privacy Rights
You have the right to access your personal data, correct inaccuracies, request deletion, withdraw consent, and opt out of marketing communications. To exercise your rights, email us at surplusfundsrecoverygroup@gmail.com.
8. Do-Not-Track Signals
We currently do not respond to Do-Not-Track (DNT) signals due to the lack of standardized implementation.
9. U.S. Privacy Rights
Residents of certain states (e.g., California, Colorado, Virginia) may have additional rights, including access to collected data, request deletion, opt-out of data processing, and non-discrimination. Requests can be submitted via email.
10. International Privacy Rights
Users outside the U.S. may have additional rights under local laws (e.g., Australia, New Zealand, South Africa).
11. Consent
By using our services, you agree to this Privacy Policy.